Software Support Engineer with experience supporting a series of Enterprise Content Management solutions built on .NET, IIS, and Node.js that utilize SQL and MongoDB. A strong history working in IT and now software. Passionate about technology and constantly learning, strong interest in .NET. Video game and tabletop/wargame enthusiast.
Hire MeIn case you need some convincing
Through my personal and professional career I have developed extensive knowledge in certain skill and the use of industry tool
C#
My C# is entirely self taught, but I have grown to love the language as it has proved to be extremely flexible so whether you are deploying a webapp or creating a Rest API, the extensive libraries make almost anything possible.
Microsoft SQL
Design and troubleshoot databases, stored procedures, reports, and data input interfaces using various versions of SQL Server
Amazon Web Services
Experience hosting static and dynamic sites on AWS including my personal site and various python apps as well. Managed Amazon Web Services like EC2, S3 bucket, ACM, and CloudFront
Linux/Unix
Experience in Installing, upgrading and configuring both Ubuntu and RedHat Linux.
Github
Knowledge of using Git from the command line and using Github as my primary version control solution.
Multi-media and Design
Extensive experience with photo manipulation tools like Photoshop and Lightroom and video editing using tools like Premiere Pro and Final Cut Pro.
Work Experience
Software Support Engineer
Square 9 Softworks
• Support a series of Enterprise Content Management solutions built on .NET, IIS, and Node.js that utilizes SQL and MongoDB
• Advanced troubleshooting network and server monitoring tools
• Maintain and generate content and articles for an internal Knowledge Base as well as a customer facing support instance
• SQL scripting and debugging of stored procedures
• Bug tracking and testing as well as determining hotfix quality and relase readiness
Digital Systems Administrator
Office of the State Attorney
• Maintain a knowledge base hosted in IIS written using HTML/CSS, Razor, C#, and .NET
• Generated content for our knowledge base consisting of written documentation, instructional videos, and live broadcasts on application features and support
• Use Power BI and SQL to visualize office metrics
• Provided initial response, admin functions, operational assistance, and development of software workarounds and/or resolutions
• Employed Microsoft Power Automate tools as a means to more efficiently transmit requests and receive updated information from partner agencies to store on an intranet site allowing users to reference
• Ticket submission to our SaaS vendor based on the needs of our unit resulting in a more robust solution and an increase in efficiency
• Collaborated with software development engineers to build a deep understanding of features and architecture of an internally developed VB.NET application prior to testing
Freelance Web and Graphic Designer
brandonkjones.dev
Education
Bachelor of Arts - Political Science
Florida Atlantic University
Skills
Tech
C#
CSS
HTML
Linux/Unix
Docker
Git/Github
Adobe Photoshop
Adobe Premiere Pro
Microsoft SHarepoint
Wordpress
Soft
Agile
Scrum
Active Learning
Communication Skills
Problem Solving
Hobbies
I like to spend a lot of time learning new tools and techniques and I believe this has helped me grow as a developer. I also enjoy playing videos games and tabletop games in my free time and I love a game with a good economy. When able to I really enjoy traveling not just because it's exciting in its own right, but also because it allows me to photograph different cities and landscapes. If the weather is good I will take a ride through town on my fixed gear bike.